Infrastructure & Operations

Porchlight’s infrastructure & operations team focuses on the effective management of IT infrastructure and operations. It includes availability and capacity management, change management, asset management, configuration management, release management, operations management, service desk, and incident and problem management. Effective infrastructure and operations management ensure that IT systems are reliable, scalable, and well-maintained.

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Availability & Capacity Mgt

Ensuring IT systems are available and can handle the required capacity.
Example: Implementing a capacity planning tool.
Risk: Inadequate capacity can lead to system outages.
Opportunity: Ensure systems can handle peak loads.
Benefit: Improves system reliability and performance.

Change Management

Managing changes to IT systems and processes.
Example: Establishing a change advisory board (CAB).
Risk: Poor change management can lead to service disruptions.
Opportunity: Manage changes effectively to minimize risks.
Benefit: Ensures smooth and controlled changes to IT systems.

Asset Management

Tracking and managing IT assets.
Example: Implementing an IT asset management system.
Risk: Poor asset management can lead to lost or underutilized assets.
Opportunity: Track and optimize the use of IT assets.
Benefit: Ensures efficient use of IT resources.

Release Management

Managing the release of new IT services and updates.
Example: Implementing a release management process.
Risk: Poor release management can lead to system failures.
Opportunity: Ensure smooth and successful releases.
Benefit: Minimizes disruptions and ensures reliable system updates.